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OpenText MS Security Update KB961501

Date: June 19, 2009
Alert: 10512009
KBA: 16443430
Type: System Inoperability
 

Summary: ApplyingSecurity Update for Windows (KB961501) disables HPFAX printing in Open Text Fax Server, RightFax Edition 7.x or later. 


Systems Affected: OnlyOpen Text Fax Server, RightFax Edition 7.0, 7.2, 8.0, 8.5, 8.7, 9.0, 9.3 and 9.4 installations with Security Update for Windows (KB961501) applied are affected. 
 

Details: On June 8, 2009, Microsoft issued a security bulletin MS09-022 to address vulnerabilities in Windows Print Spooler that could allow remote code execution. Security Update for Windows (KB961501) is being distributed via Automatic Update/Windows Update to address this issue. After installing the update, HPFAX printing is disabled in Open Text Fax Server, RightFax Edition 7.x or later.

 

Impact: When you attempt to print a document to the HPFAX Queue in Open Text Fax Server, RightFax Edition 7.x or later, the document is not printed. The message below appears in the Windows Event Viewer, Application log.


Event Type: Warning
Event Source: RightFax Queue Handler
Event Category: None
Event ID: 3316
Date: 6/11/2009
Time: 2:49:33 PM
User: N/A
Computer: VKOMODO
Description:
PHT:Job separator invalid, job discarded. Attempting to automatically correct separator setting for queue.

 

Solution: Uninstall Microsoft Update KB961501. Uninstalling Microsoft Update KB961501 will resolve this issue until a permanent solution is found.


If your internal procedures prohibit you from uninstalling the Microsoft update, then you may follow these temporary workaround steps until a permanent solution is found. Open Text is actively working with Microsoft to find a permanent solution.


Before starting, ensure the RightFax Queue Handler service is running. 

  1. On the RightFax Server, copy the file RightFAX.sep file from the RightFax\bin folder to the Windows system32 folder (e.g. C:\WINDOWS\system32). There may be a few .sep files in the folder by default.
  2. Open the Windows Printers dialog box.
  3. Right-click the queue (usually HPFAX) to select Properties.
  4. Click the Advanced tab.
  5. Click the Separator Page button.
  6. Click the Browse button and locate the RightFax.sep file that was copied to the system32 folder.
  7. Right-click the RightFax.sep file to select Select.
  8. Click OK and then click OK again.

The HPFax queue will now resume operation.

Note: When the RightFax Queue Handler service starts it will undo the changes made by the temporary workaround. Therefore, the temporary workaround steps will need to be repeated if the Fax Server, RightFax Edition is rebooted or the services are restarted. 


More information: For more information, refer to Knowledge Base Article 16443430 or contact your local Customer Support office.